Systeemstatus

We applied some fixed the problem should be resolved

We are currently experiencing a technical issue affecting one of our storage nodes, which may result in slow performance, temporary errors, or difficulties accessing some services hosted on the affected node. Our initial investigation indicates a possible failure involving one of the storage drives. Our technical team is treating the incident as a top priority and is working to isolate the issue, safeguard the data, and restore full service operation. The recovery process requires careful intervention, so we are not yet able to provide an accurate estimated resolution time. We will publish further updates as soon as more information becomes available. We apologize for the disruption and thank all affected customers for their patience and understanding.

Issue was resolved

Update on Service Stability We are currently managing a new period of instability caused by DDoS attacks targeting parts of our infrastructure. After the mitigation work and infrastructure updates carried out over the past days, the situation had significantly improved. However, over the last 72 hours, we have observed a renewed wave of attacks with varying intensity. This may have caused slowdowns, temporary disconnections, or intermittent access issues for some services. We fully understand the disruption this is causing, and we sincerely apologize for the inconvenience. Our team is working continuously to reduce the impact, strengthen our protections, and restore full service stability. We are actively monitoring the situation and will continue to post updates as soon as we have confirmed information to share. No action is required from customers at this time. Thank you for your patience and understanding.

The incident that affected our infrastructure between 6 and 20 June 2026 — a cooling system failure on a rack followed by a prolonged DDoS carpet bombing campaign (peaks >9 Tbps, ~400 Mpps) — has been resolved. Since 20 June the service has been stable, thanks to custom mitigation filters built with our upstream providers and the natural decline of the attacks. We're keeping enhanced monitoring in place because new attack waves cannot be ruled out. In the coming days we will activate RETN as an additional backup backbone with extra mitigation capacity. Full technical post-mortem: https://cdn.deluxhost.net/incidents/incident_report-06-06-2026.pdf SLA and compensation: dedicated email by Sunday 28 June. Thank you for your patience

At this time, the primary incident has been largely mitigated and the affected services are operational. While connectivity and service availability have been restored, our engineering team continues to work on residual performance issues resulting from the incident. Customers may still experience elevated server load, intermittent latency increases, or reduced performance on some services while optimization and remediation activities continue. Current recovery progress is estimated at approximately 70%, and additional corrective actions are being implemented to fully stabilize the environment. Our team remains actively engaged and is closely monitoring all systems to ensure service quality continues to improve. Further updates will be provided as significant progress is made. We appreciate your patience and understanding while we complete the remaining work.

At the moment, all affected services appear operational. Our team continues to closely monitor the infrastructure while carrying out additional corrective and preventive work related to the incident. During this monitoring and remediation phase, customers may still experience occasional network interruptions, packet loss, or temporary latency spikes as infrastructure adjustments and validation activities are performed. These interventions are necessary to ensure the long-term stability of the affected environment and to prevent a recurrence of similar issues. Engineering teams will remain actively engaged throughout the night and will continue working until a definitive resolution has been implemented and fully validated. We will provide further updates as progress is made or if any significant changes occur. We appreciate your patience and understanding while we complete the remaining work.

We are aware that some customers are still experiencing issues following the incident. The technical team is actively investigating and working to resolve the remaining problems. While the hardware fault that caused the original outage was addressed, current reports indicate that there may still be unresolved side effects affecting a subset of services. We are continuing to monitor the infrastructure closely and collect data to determine the exact cause. We understand that some customers have experienced similar issues in the past, and we recognize that this can be frustrating. For that reason, we would prefer not to make assumptions or provide premature conclusions until the investigation is complete. As soon as we have confirmed findings or corrective actions to share, we will communicate them through the usual channels. Thank you for your patience while the team works through this.

The hardware fault affecting network connectivity within the impacted rack has been successfully resolved and all affected services have been restored. Our team has completed validation checks and is continuing to monitor the infrastructure closely to ensure ongoing stability. As part of our commitment to service reliability, a scheduled maintenance window will be announced next week to perform additional preventive checks and infrastructure improvements aimed at reducing the risk of similar incidents in the future. We sincerely apologize for the disruption and thank you for your patience and understanding throughout this incident.

Our team identified an additional hardware fault affecting network connectivity within the impacted rack. As a result, service restoration is taking longer than initially anticipated. A technician is currently returning on-site to replace the affected component and complete the necessary recovery procedures. We are working to restore all affected services as quickly as possible and will continue to provide updates as progress is made. We sincerely apologize for the extended disruption and appreciate your patience while we resolve the issue.

Our investigation indicates that the issue may be related to a cooling system anomaly within one of our racks. Preliminary findings suggest that reduced airflow may have caused certain components to operate outside their optimal temperature range, triggering protective measures and impacting service availability. The affected hardware has been isolated and remediation work is currently underway. We continue to monitor the environment closely and will provide further updates as additional information becomes available.

We are currently investigating an issue affecting one of our infrastructure racks. Our team is actively working to identify the root cause and restore full service stability as quickly as possible. Further updates will be provided as soon as more information becomes available.