Service Statuses and Lifecycle

The order exists but the service is not running yet. Either the invoice has not been paid, or payment went through and setup is still in progress.

If it has been pending for more than a few minutes after a successful payment, that is worth a ticket.

The service is running and will renew on the date shown on its page. This is the normal state, and the only one in which all management actions are available.

The service exists but is switched off. There are two reasons this happens.

• **Non-payment** — an invoice went unpaid past its grace period. Paying the outstanding invoice lifts the suspension automatically.
• **A manual suspension** by our team, for example after an abuse report. In this case paying does not lift it: the reason has to be resolved first, so reply to the ticket we opened about it.

A cancelled service is one you asked us to stop. Termination is the final step: the service is removed and the resources are released.

Once a service is terminated, its data is gone and cannot be recovered. If there is anything on it you care about, take a backup before the cancellation date.

Each service shows a renewal date — the day the next invoice becomes due. Invoices are issued in advance of that date so you have time to pay before anything is interrupted.