Back to DocsWhat a suspension does
A suspended service is switched off but not deleted. The server stops, sites and game servers become unreachable, but the disk and its contents are still there waiting.
It is a pause, not a deletion — that comes later, only if the invoice remains unpaid for a long time.
Getting it back
Pay the outstanding invoice. Reactivation is automatic and normally takes effect within a couple of minutes of the payment being confirmed — you do not need to open a ticket to ask for it.
If the service is still down more than a few minutes after payment, that is worth a ticket, and mention the invoice number.
Manual suspensions are different
If we suspended a service by hand — abuse, an ongoing attack, a security problem — paying an invoice will not bring it back, because the suspension has nothing to do with money.
In that case we will have opened a ticket explaining what happened. Reply there: the service comes back when the underlying issue is resolved.
Avoiding it entirely
Two settings make suspensions essentially impossible.
- Save a payment method and let automatic charging pay renewals for you.
- Keep some account credit topped up, so a failed card does not immediately turn into an overdue invoice.
Related articles
How Billing Works
Prepaid billing cycles, when invoices are issued, and the vocabulary you will meet in the dashboard.
Reading an Invoice
Invoice statuses, what the line items mean, and how to download the PDF.
Renewals and Due Dates
What happens as a renewal approaches, the reminders you receive, and the grace period before suspension.
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