Renewals and Due Dates

The sequence is always the same: the invoice is issued in advance, reminders go out by email, the due date arrives, a grace period follows, and only then is the service suspended.

At no point does a service stop without a preceding unpaid invoice, so if something has been switched off, there is an invoice to look at.

You receive an email when the renewal invoice is issued, and again as the due date approaches and passes. They all link straight to the invoice.

If you are not seeing them, check your spam folder and confirm the address on your profile is one you actually read.

You can pay a renewal invoice as soon as it is issued. Paying early does not shorten the term you have bought — the new period always starts at the end of the current one.

Past the due date the invoice is marked overdue and the service enters a grace period during which it keeps running. Once the grace period is exhausted the service is suspended, and paying the invoice lifts the suspension automatically.

If the invoice stays unpaid well beyond that, the service is eventually terminated and the data is deleted. This is the point of no return, so do not let an overdue invoice sit.

If you do not want a service any longer, cancel it rather than ignoring the invoice. Cancelling at end of term is clean: you keep the service until the date you have paid for, no invoice is chased, and nothing is marked overdue on your account.