Reading an Invoice

Every invoice carries one of a few states, and the dashboard filters by them.

• **Unpaid** — issued and waiting. It has a due date; paying before that date means nothing is ever interrupted.
• **Paid** — fully settled. Nothing more to do.
• **Overdue** — the due date has passed and it is still unpaid. The related service is heading for suspension.
• **Cancelled** — no longer due, for example after a service was cancelled before the renewal was paid.

Each line names the service it refers to and the period it covers, so you can always tell which invoice belongs to which server and for which months.

A renewal is a single line for the next term. A plan change is a prorated line for the difference. An order shows one line per service ordered.

Open the invoice and use the download button to get the PDF version. It contains your billing details as they were at the time of issue, which is why it is worth keeping your profile accurate before an invoice is generated rather than after.

Billing details on an already issued invoice cannot be edited from the dashboard. Update your profile so future invoices are correct, and open a ticket if the current one has to be reissued.