Cards and Saved Cards

Card details are entered on the payment provider's form, not ours. If your bank asks for 3-D Secure confirmation, you complete it there and come back to the dashboard with the invoice already settled.

We never receive the full card number. When you choose to save a card, the provider returns a token that identifies it, and that token is what sits on your account.

In the dashboard you see only the card type, the last digits and the expiry — enough to recognise it, useless to anyone else.

Declines come from your bank, not from us, and the most common reasons are mundane.

• The card has expired — save the new one and set it as default.
• Insufficient funds at the moment of the charge.
• The bank blocked a recurring or foreign transaction — a call to them usually resolves it.
• Online or recurring payments are disabled on the card.

When a card is replaced, save the new one and set it as default before removing the old one. Renewals then keep going through and you never see a failed charge email.