Coupons and Discounts
Using a code
Enter the code in the cart before checkout. The total updates immediately, showing the discount as its own line so you can see exactly what came off.
Some promotions are applied for you automatically when they apply to what is in your cart — if you see a discount you did not type in, that is why.
What a coupon can be limited to
A code is not necessarily valid on everything. It may carry any of these restrictions.
- A validity window, with a start and an end date.
- Specific products or whole product groups — for instance VPS plans only.
- A maximum number of uses overall, or one use per customer.
- First order only, excluding renewals.
Why a code gets rejected
Almost always it is one of the limits above: expired, already used, or not applicable to the product in the cart. The error message says which.
If you are convinced the code should work, open a ticket with the code and what you are trying to buy, and we will check it.
First term or every renewal
Check what the promotion says. Many discounts apply to the first term only, and the service renews at the normal price afterwards — the renewal invoice will show the full amount. Recurring discounts, where they exist, keep applying at each renewal.
Related articles
How Billing Works
Prepaid billing cycles, when invoices are issued, and the vocabulary you will meet in the dashboard.
Reading an Invoice
Invoice statuses, what the line items mean, and how to download the PDF.
Renewals and Due Dates
What happens as a renewal approaches, the reminders you receive, and the grace period before suspension.
