Back to DocsSSH (Secure Shell) is the primary method to remotely access your server. Find access credentials in the activation email for your service.
Required Credentials
- Server IP: visible in client panel or activation email
- SSH Port: default is 22
- User: usually root
- Password: received via email (we recommend changing it immediately)
Connection from Linux / macOS
Open terminal and type:
ssh root@SERVER_IP
If SSH port is different from 22:
ssh -p PORT root@SERVER_IP
On first connection you'll be asked to accept server fingerprint: type yes and press Enter.
Connection from Windows
Option 1: Windows Terminal / PowerShell (Windows 10/11)
SSH is already included. Open PowerShell or Windows Terminal and use same command:
ssh root@SERVER_IP
Option 2: PuTTY
- Download PuTTY
- Enter server IP in Host Name field
- Verify port is 22 (or custom one)
- Click Open
- Accept fingerprint and enter credentials
Common Connection Errors
| Error | Likely Cause | Solution |
|---|---|---|
Connection refused | SSH not active or wrong port | Verify port in panel |
Connection timed out | Firewall blocking port | Check firewall rules |
Permission denied | Wrong password or user | Verify credentials |
Host key verification failed | IP reassigned or OS reinstalled | Delete old key with ssh-keygen -R IP |
If you can't access, use VNC/NoVNC Console from client panel to access server without SSH.
Related articles
Change Root Password
How to change your server's root password and how to recover it if forgotten
First Server Access
What to do immediately after activating your VPS or VDS
SSH Keys
How to generate and configure SSH keys for secure password-less access
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